Some Merchants Just Can’t Win: Returns Vs. Chargebacks
Although many business owners use the terms, “return” and “chargeback” interchangeably, they do not have the same meaning. A merchant return is simply a means to repay a customer who decides not to keep a product or retain a service. Often, when a return is initiated, a merchant may credit the customer’s account on the same credit card that was used initially at the time of the transaction. Store credit may also be an option when a customer requests a...